Service Guarantee
A number of Above IT repairs, come with a service guarantee. Service guarantee applies ONLY to the specific fault that is repaired. Subsequent faults or issues that arise once the computer has been returned to the customer’s care do not fall under the mandate of this guarantee and may be charged at Above IT’s sole discretion.

Satisfaction Guarantee
Repairs that fall under the Above IT’s satisfaction guarantee are guaranteed unconditionally, in regard to the specific task or repair that was carried out. Satisfaction guarantee does not cover other issues or issues arising after the work is completed. Subsequent work will be charged at PC Choice’s sole discretion. Damaged, lost or stolen items – It is the Customer’s responsibility to ensure no valuables or personal items are sent with computer equipment. – In most instances, NO accessories should be sent with a computer for repair, unless they relate directly to the repair. – PC Choice accepts no liability or responsibility for unrelated personal effects included with the item for repair. – Pickup and delivery: It is the customer’s responsibility to package items suitably for transit.

Courier fees
Above IT does not directly charge for pickup and delivery in the course of normal repairs. “Free pickup and delivery” refers to one pickup and one delivery only. If after arrangements have been made for pickup or delivery the customer is not available to the courier at the agreed time/place, fees incurred by Above IT for additional pickup/delivery will be at the customer’s expense. Pickup and delivery on follow-up work where the customer is at fault for damage/alteration to existing repairs carried out by Above IT will be liable for any courier fees incurred by Above IT and for any labour/parts required to rectify the repair.

Callout Fee
Above IT does not charge a callout fee within 50km from its office. The standard amount of $120 p/h starts from the moment the tech arrives, and then bills in 15min increments thereafter. All invoices are to be paid onsite with the tech via EFTPOS or CASH ONLY on the day of service.

Quotation Fee
Above IT charge a standard quotation & assessment fee of $75 for all repairs. This fee is to cover the labour involved in diagnosing and/or disassembling hardware to assess specific repair requirements. Quotation fee is charged on book in of the customers hardware and is non-negotiable.

Payment Terms
Domestic customers: payment terms are strictly payment on completion of service. Pickup and delivery customers will be invoiced on completion of repairs. Payment is required prior to dispatch of repaired machine.

Business customers will be invoiced at service completion and will be paid for at the time of collection like all other customers. No payment terms are given to any customers under any circumstances.  Repaired computers that are not paid in full within 30 days of completion, will be wiped of data using secure deletion method and disposed of at sale/auction to recoup cost of repair, listing/and of sale. Any subsequent surplus moneys will be refunded to customer. This document is first and final written notice in regard to unpaid repairs.

Unpaid Accounts
Above IT adheres strictly to Australian consumer law and its provisions for recuperation of unpaid debts. If payment does not occur in compliance with invoice terms, debt collection proceedings will be initiated. All costs incurred by Above IT in reclaiming the unpaid debt will be charged to the unpaid account. Any extension of account terms is at Above IT’s sole discretion.

Time-frames
In all instances, Above IT will attempt to repair items within the time-frame originally projected. However, computer issues can be complex, and delays can occur due to unseen circumstances (parts shipments, suppliers, technical problems, etc). Above IT accepts no liability for any inconvenience or financial loss caused by delays in repair. It is the Customer’s responsibility to avail themselves of alternative computing resources while the repair is undertaken. Please ensure that if the repair is required before a set deadline that this deadline is negotiated BEFORE the repair is commissioned. Above IT cannot be held to meet deadlines imposed on a last minute basis and without prior agreement. Feel free to call us to check on the status of your computer at any time. Most repairs take approximately 5 business days to complete. If you would like to see your computer repaired as fast as possible, please ensure you are contactable throughout the process by providing correct phone and/or email contact details so that consultation regarding the repair can occur as necessary.

Data Loss
Backup of data is solely the customer’s responsibility before submitting their computer/hardware for repair. Above IT will not be held liable for any data loss which can occur while the computer is being repaired. If your data is not backed up, it is essential that you advise the technician in writing before the repair is commenced. Data backup can be purchased for a fee of $40. Above IT is not responsible for any data loss resulting from data backup.

Abandoned Computers
Computers that are diagnosed as non-repairable or not cost effective for repair, will be disposed of if abandoned for over 30 (thirty) days at our sole discretion, if they remain uncollected.

Parts 
Above IT may at its discretion, use refurbished parts on some repairs in place of new items for some repairs. All refurbished parts come with a 90-day warranty.

Email Hosting:

POP/IMAP:

All and any POP/IMAP accounts are hosted with Above IT and the subsequent data shall remain the property of the owning company of the domain and shall cease to be hosted on transfer or cancellation of the hosting service with Above IT. Any fees associated with this form of email hosting may be reimbursed if paid for ahead of time as there are no annual subscriptions associated with this type of account.

Microsoft Exchange:

All and any annual subscriptions used for a Microsoft Office365/Exchange service can not be refunded by Above IT, as Above IT does not hold the subscription license. The subscription licence is issued by Above IT only via access to the Microsoft Portal. Above IT is charged on an annual basis for this product by Microsoft. Above IT is not to be held accountable for any such refunds of said subscriptions if the owner of said email address/s or hosted domains chooses to cancel the annual subscription before the due date.  By taking up a Microsoft Exchange email account you are agreeing to these terms and understand that Above IT cannot issue such a refund. Above IT may also at its discretion charge an hourly fee for any works completed in assisting the transfer away of any such service if the need shall arise that Above IT is required to make any further changes to any domain records or assist in transferring the domain or services away from Above IT.